Customer Support And Training Officer

Created by an award-winning multimedia company, Virtual Worlds is a market leading set of CAD design products with a multitude of offerings in highly exciting growth areas. Virtual Worlds is a division of Logicom Computer Services (UK) Ltd, which has catered to the needs of industry and retail worldwide for over 30 years using the latest technology. Our packages now dominate the Bathroom, Kitchen, Bedroom and Interiors Design software market in the UK.

Essential Skills:
– Customer service based experience
– Able to work under pressure
– A desire to help others
– Enthusiasm
– Good organisation
– Good relationship building
– Confidence in communicating with and teaching adults
– Good sense of humour

– Experience in giving presentations
– A training qualification
– Experience in IT
– Previous service desk role

– Answering phone calls and emails, ensuring they are dealt with efficiently and in a friendly and helpful manner
– To provide excellent customer support
– Assist with Virtual Reality developments
– Train new and existing users on Virtual Worlds, both classroom and online
– Help manage the training calendar
– Software testing and creating help documentation

Full training provided
Working hours Monday – Friday 9am – 5.30pm
Pension scheme
20 days Holiday plus bank holidays
For more information or to apply for this role please email a copy of your CV and details of your notice period.
Job Type: Full-time